info@knightsdentalsurgery.co.uk
01243 825888

About us

Welcome to Knights Dental Practice. The surgery is situated in North Bersted, just outside Bognor Regis, 6 miles from Chichester, just off the A259. Our family orientated practice has been here since 1981, and for over 27 years, I have been the sole owner.

We converted to being a Private and Denplan Practice in 2004. Our staff consists of Simon Knights the Principal and Dentist, a hygienist, a team of part time nurses and two receptionists.

We welcome new patients and their families, and pride ourselves as a friendly , modern practice. We provide modern equipment and the latest techniques. At your first appointment, we will carry out a full and thorough examination. This will include a full medical history, and examination of all of your teeth and soft tissues. We will also take x rays to ensure that the spaces between your teeth and under fillings are sound and free from problems. We will also ask if you have any concerns about your mouth or teeth. At the end of your appointment, we will provide a full costed estimate of your treatment needs, and details of what treatment you may require to keep your mouth healthy. All Adult patients have a Previser examination carried out at their initial new patient appointment. This helps us to let you know what risks to your oral health there may be, and what you can do to prevent or reduce any risks found. There is a full report giving you information on the current state of your mouth, letting you know, in simple terms, how you are doing, and what improvements in oral health you can make.

We are Denplan Excel Accredited to show our commitment to high standards and patient care.

This provides an independent monitor of our standards, to ensure we fully comply with best standards and practice in:-

We are a Private and Denplan dental surgery that provides a full range of preventive dentistry, cosmetic dentistry, teeth whitening, dentures, crowns, fillings, Denplan options and general oral hygiene to the whole of the Bognor Regis area.

Contact us today to arrange an appointment at your convenience, we welcome new patients and their families and pride ourselves as a friendly and modern practice. We provide modern equipment and the latest dental techniques.

Our Patient Complaints Policy

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaints about the service which we provide is:
Dr Simon Knights the Practice Owner.

If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Dr Simon Knights immediately.

If Dr Simon Knights is not available at the time, then the patient will be told when she/ he will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange for this within 48 hours or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

If the patient complains in writing the letter will be passed on immediately to Dr Simon Knights

If a complaint is about any aspect of clinical care or associated charges it will normally be referred to Dr Knights to be dealt with, unless the patient does not want this to happen. The Dentist concerned will of course be notified and interviewed as appropriate.

Dr Simon Knights will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible and will endeavour to reply within two working days. We will seek to meet the patient within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. We will confirm the decision about the complaint in writing to the patient within the same ten day period. All time limits may be unavoidably extended due to sickness or holidays but all complaints will be dealt with as promptly as possible.

Proper and comprehensive records are kept of any complaint received.

If patients are not satisfied with the result of our procedure then a complaint may be made to:

NHS Coastal West Sussex CCG, 1 The Causeway, Goring-by-Sea, Worthing, West Sussex, BN12 6BT, Tel 0300 790 0502, southcsu.commentsandcomplaints@nhs.net (Complaints about NHS treatment only)

For Denplan patients: Denplan Court, Victoria Road, Winchester, SO23 7RG, tel 0800 169 7220

For Private Treatment: Dental Complaints Service, tel. 08456 120 540, www.dentalcomplaints.org.uk

This is a complaints service set up by the General Dental Council.

Any issues contact the Care Quality Commision 03000 616161 or enquiries@cqc.org.uk

(c) All Rights Reserved Knights Dental Surgery 2014 | 2 Central Avenue, North Bersted, Bognor Regis, West Sussex, PO21 5HG | Tel: 01243 825888